How it works

Launch one controlled phone workflow before expanding.

SB Voice should be introduced with a clear scope, approved language, and measurable handoff quality.

Map the workflow

Choose the call type, required details, approved answers, and escalation rules.

Set greeting, voice direction, FAQs, transfer rules, and summary fields.

Run sample booking, lead, support, and after-hours calls before launch.

Start with one line or overflow scenario and monitor the results.

Start with one measurable flow, then expand once the handoff quality is clear.