New patients need an answer
A missed call can leave a new patient searching for another practice.
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Clinics and dental
More time for patients. Fewer calls waiting.
Your front desk is checking in patients, managing paperwork, and answering questions. SB Voice can collect appointment requests and route clinical concerns to your staff.
New appointment requestsReschedule requestsOffice hours and location questionsUrgent handoff notes
The everyday challenge
The phone rings when you’re busiest.
Patient care and a ringing phone should not have to compete.
The front desk does it all
Check-ins, paperwork, and phone requests arrive at the same time.
Schedule changes add up
Reschedules and cancellations interrupt an already busy day.
What it handles
Take the routine calls off your plate.
Explore sample conversations shaped around your business.
01 / New appointment requests
Make appointment intake easier.
Collect the details your front desk needs to arrange a visit.
- Collect the requested service and preferred visit window
- Record contact details for a staff callback
- Send the request to your scheduling team
Harbour DentalExample call
Caller
I’d like to book a cleaning. I’m new to your practice.
SB Voice
I can pass that request to the front desk. What is your name, callback number, and preferred day?
Appointment request captured
02 / Reschedule requests
Give schedule changes a clear next step.
Capture change requests without pulling staff away from patients.
- Identify the existing appointment
- Capture the caller’s preferred alternative
- Flag time-sensitive changes for staff review
Harbour DentalExample call
Caller
I need to move my appointment on Friday.
SB Voice
I can note that for the team. What name is the appointment under, and which day would you prefer?
Reschedule request prepared
03 / Office hours and location questions
Keep clinical questions with your staff.
Handle office logistics and route questions that need a clinician.
- Answer approved hours and location questions
- Collect only the information your practice authorizes
- Route clinical concerns according to your staff’s rules
Harbour DentalExample call
Caller
Can someone help with a question about my prescription?
SB Voice
That needs your clinical team. I can collect your callback details and flag your request for them.
Clinical callback flagged
Humans in the loop
Routine intake handled.
Your team takes it from here.
Keep clinical decisions with your staff. Shape the agent around office logistics, appointment requests, and clear escalation rules.
Explore the product →Your answers
Use approved business information for hours, services, and common questions.
Your handoff rules
Decide which requests need a person and who should receive them.
Your next step
Collect the context your team needs for a useful follow-up.
Questions
A few things you might be wondering.
How does setup work?
Startbit maps your call flow, approved answers, caller details, and handoff rules. Your team reviews the flow before a production launch.
Will the agent give medical advice?
The proposed flow covers logistics and intake. Clinical questions go to your staff; Startbit scopes the information collected and the escalation rules with your practice.
What happens when a caller needs a person?
The flow can route urgent or complex requests to the team member you choose. Your team defines the escalation rules during setup.
Can it work with our existing tools?
Startbit scopes scheduling, phone routing, and integrations with your team. The examples here demonstrate intake; live system connections depend on your implementation.
What does it cost?
The pricing page shows illustrative Launch, Connect, and Agency plans. Startbit confirms commercial terms based on your call volume, integrations, languages, and support needs.
Give your front desk room to focus.
Start with one call workflow. Startbit will help shape the intake, answers, and handoffs around your team.