Arrivals create a rush
Check-in needs attention just as the phone starts ringing.
← All industries
Hotels and rentals
Welcome every inquiry. Even during check-in.
Guest arrivals, reservation inquiries, and late-night questions can arrive together. SB Voice can handle approved property questions and collect requests for your reception team.
Reservation inquiriesCheck-in questionsAmenity FAQsEscalation notes
The everyday challenge
The phone rings when you’re busiest.
A busy reception desk still needs to welcome callers.
Guests call across time zones
Reservation questions do not follow your office hours.
Important issues need context
The right details help staff prioritize guest follow-up.
What it handles
Take the routine calls off your plate.
Explore sample conversations shaped around your business.
01 / Reservation inquiries
Capture reservation interest.
Give your reservations team a useful inquiry to follow up.
- Collect dates and party size
- Record room preferences
- Leave availability and confirmation to staff
Harbour StayExample call
Caller
Do you have a room for two next weekend?
SB Voice
I can send an inquiry to reservations. What are your arrival and departure dates, and how can they reach you?
Reservation inquiry prepared
02 / Check-in questions
Make arrival questions easier.
Capture guest details and use approved arrival information.
- Identify the guest reservation
- Capture estimated arrival time
- Share approved check-in guidance
Harbour StayExample call
Caller
We might arrive after the usual check-in time.
SB Voice
I can let reception know. What name is the reservation under, and when do you expect to arrive?
Arrival note captured
03 / Amenity FAQs
Route guest concerns clearly.
Get a useful callback note to the right team.
- Collect the request category
- Record room or reservation reference
- Follow your priority routing rules
Harbour StayExample call
Caller
I need to speak to someone about my room.
SB Voice
I can flag your request for reception. What room are you in, and what number can they reach you on?
Guest request flagged
Humans in the loop
Routine intake handled.
Your team takes it from here.
Let your reception team focus on guests at the desk, with organized inquiries and clear notes for anything that needs their attention.
Explore the product →Your answers
Use approved business information for hours, services, and common questions.
Your handoff rules
Decide which requests need a person and who should receive them.
Your next step
Collect the context your team needs for a useful follow-up.
Questions
A few things you might be wondering.
How does setup work?
Startbit maps your call flow, approved answers, caller details, and handoff rules. Your team reviews the flow before a production launch.
Can it confirm room availability?
Availability connections are scoped with Startbit. This demonstration captures reservation interest for staff to review and confirm.
What happens when a caller needs a person?
The flow can route urgent or complex requests to the team member you choose. Your team defines the escalation rules during setup.
Can it work with our existing tools?
Startbit scopes scheduling, phone routing, and integrations with your team. The examples here demonstrate intake; live system connections depend on your implementation.
What does it cost?
The pricing page shows illustrative Launch, Connect, and Agency plans. Startbit confirms commercial terms based on your call volume, integrations, languages, and support needs.
A warmer welcome starts with an answer.
Start with one call workflow. Startbit will help shape the intake, answers, and handoffs around your team.