Clients come first
Interrupting a service to answer the phone breaks the experience.
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Salons and spas
Stay with your client. We’ll take the request.
A great appointment deserves your full attention. SB Voice can capture booking requests, schedule changes, and service questions while your team stays with clients.
New booking requestsReschedulesService questionsAfter-hours messages
The everyday challenge
The phone rings when you’re busiest.
The phone often rings right in the middle of an appointment.
Booking details take time
Service, stylist, and preferred time all need to be collected.
Evening inquiries get missed
Clients often plan their next appointment after you close.
What it handles
Take the routine calls off your plate.
Explore sample conversations shaped around your business.
01 / New booking requests
A better start to every booking.
Gather the service and preferences before the front desk follows up.
- Record the requested service
- Capture stylist and timing preferences
- Collect contact details for confirmation
Willow SalonExample call
Caller
Can I book a haircut on Saturday?
SB Voice
I can take your request. Do you have a preferred stylist, and what time on Saturday suits you?
Booking preferences captured
02 / Reschedules
Keep reschedules organized.
Make appointment changes easier for your reception team.
- Identify the existing booking
- Collect alternative appointment preferences
- Send a clear note to reception
Willow SalonExample call
Caller
I need to move my color appointment.
SB Voice
I can note that. What name is it booked under, and when would you like to come instead?
Change request ready
03 / Service questions
Answer the everyday questions.
Use approved information about services and opening hours.
- Use your approved service information
- Capture consultation interest
- Route specialist questions to your team
Willow SalonExample call
Caller
Do you offer consultations before a color appointment?
SB Voice
I can take your consultation request and have the team confirm the right service. What number can they reach you on?
Consultation request captured
Humans in the loop
Routine intake handled.
Your team takes it from here.
Your team owns the calendar and the client relationship. SB Voice helps collect the details so reception can follow up with confidence.
Explore the product →Your answers
Use approved business information for hours, services, and common questions.
Your handoff rules
Decide which requests need a person and who should receive them.
Your next step
Collect the context your team needs for a useful follow-up.
Questions
A few things you might be wondering.
How does setup work?
Startbit maps your call flow, approved answers, caller details, and handoff rules. Your team reviews the flow before a production launch.
Can callers request a specific stylist?
Yes, the intake flow can collect stylist preferences alongside the service and requested time. Your staff confirms availability.
What happens when a caller needs a person?
The flow can route urgent or complex requests to the team member you choose. Your team defines the escalation rules during setup.
Can it work with our existing tools?
Startbit scopes scheduling, phone routing, and integrations with your team. The examples here demonstrate intake; live system connections depend on your implementation.
What does it cost?
The pricing page shows illustrative Launch, Connect, and Agency plans. Startbit confirms commercial terms based on your call volume, integrations, languages, and support needs.
More attention for the client in your chair.
Start with one call workflow. Startbit will help shape the intake, answers, and handoffs around your team.